Service Announcements

MailScanner, the multifunction antispam and antivirus deployed on the Hurtdidit servers, has been upgraded today.  Current antivirus is presently ClamAV v0.94.1

The update includes a new malware tracking feature.

No changes are needed client-side; all clients are updated automatically.

MailScanner, the multifunction antispam and antivirus deployed on the Hurtdidit servers, has been upgraded to version 2.69 today.

The update includes minor tweaks to the processing efficiency of the antispam system.

No changes are needed client-side; all clients are updated automatically.

[UPDATE: 2:58PM MT]  I am all but certain that we have now fixed this issue, and all should be working like normal once again.  If you find otherwise, please submit a support ticket and we will investigate.

[UPDATE: 1:05PM MT]  I spoke too soon; looks like we are still experiencing some lingering issues.  We are working on it and will update when progress has been made.

[UPDATE: 9:45AM MT] We believe we have found the ghost in the machine, and we are working to chase it out.  Normal service should resume momentarily.

[9:30AM MT] Hurtdidit's web- and mail-servers are experiencing higher-than-average loads, resulting in service slowdown for email and some web services.

Our technicians are investigating to find the cause.

ClamAV, the antivirus we provide for all email accounts hosted with Hurtdidit, has been upgraded to v0.94 today. 

The update includes many scanning improvements and new anti-phishing rules.

We have also upgraded MailScanner to better integrate with this new antivirus version.

No action is required on the part of clients.

In our ongoing beta testing of Build And Go version 8, it came to our attention that one of the updates broke the contact form on Hurtdidit.com. 

Thus, if you have tried contacting Hurtdidit via our contact form over the past week, we did not receive your message!  Please try contacting us again.

No client sites were impacted by this snafu, so we are grateful for that.

To facilitate the development of Build And Go version 8, and its sister product, Build And Go Commerce, Hurtdidit is performing a set of upgrades to the web servers today, including an upgrade to Apache (the web server software), and PHP 5 (scripting language which forms the backbone of Build And Go).

We expect only minimal downtime to take place, and during the early morning (pre-business day) hours.

If you have any questions or if you run into any troubles, please submit a ticket to the help desk, and we will respond promptly.

Update:  After a weekend of investigating and reinstalling of MailScanner components, the issue seems to have been resolved.  We are not convinced the issue was in fact on Hurtdidit's server (it was more likely a DNS disruption in the client's ISP), but regardless the problem has been fixed.

We have received reports of select email bounce-backs from one of our clients today.  At this point it appears to be limited to the one client account, but we cannot be certain if the issue is impacting others yet at this point.

We are investigating the problem and will update when progress is made.

Clients are asked to use our Help Desk at HurtHelp.com for priority support responses.

Updated 7-8-08 -- A patch to fix a bug introduced in ClamAV v0.93.2 has been installed.  Current version is now v0.93.3.

ClamAV, the antivirus we provide for all email accounts hosted with Hurtdidit, has been upgraded to v0.93.2 today. 

The update includes minor fixes and improves database loading to increase scanning speed.

No action is required on the part of clients.

Hurtdidit's anti-spam system, MailScanner, has been upgraded to version 2.67 today.  This update fixes seven minor bugs, and adds a handful of enhancements to help keep up on new bulk email threats.

All clients have been automatically upgraded.

[8-13-08] The bug in Horde webmail has been resolved.

[6-28-08 2:30AM MT] It appears we have uncovered an unreported bug in the Horde webmail program.  The developers have been notified and we will install any fixes as they become available.

[6-27-08 9:00AM MT]  Some clients have indicated difficulty logging into Horde webmail.  We are investigating and will update this post when progress is made.

In the interim, please use SquirrelMail if you need to use webmail and are unable to log into Horde.

Sorry for the inconvenience.